Problems logging into Perch

  • My website was created by a developer in about 6 or 7 years ago using Perch.

    Normally I am able to log in with my details and update contents, but recently this has not been possible.

    And no contents is visible at all on the website (see

    I have tried to reset my password but nothing has been sent to me, so I cannot log into Perch.

    I suspect i need to upgrade something, but cannot work out how to do it if I cannot log in.

    Thank you for your help!

  • Hi Muriel,

    If the site has not been updated for a few years it's likely that it's running a very old version of Perch which will required an update to Perch as well as to any Perch apps or addons the site uses via FTP before you'll be able to start using it again.

    If you have FTP access (available from your web host) this should be a fairly straight forward job - but you may need the assistance of a developer if you're not comfortable making changes via FTP.

    You may find someone to help you here, if you need it: