Can't upload pdfs

Hi

Recently my client hasn't been able to upload pdfs, image files are fine it's just pdfs and word docs. finfo is enabled on the server so I don't think it's that. I got in touch with my host and they said that there was an error message

PHP Warning: escapeshellcmd() has been disabled for security reasons in /public_html/perch/core/lib/PerchAuthenticatedUser.class.php on line 135

They have disabled escapeshellcmd() on the server for security reasons. Is this the reason pdfs now won't upload? If so is there any workaround for this?

Any help is much appreciated.

Thanks.

Ah ok.

So when adding a pdf asset via a region I either drag and drop the pdf file into the upload box or use the choose file method. Rather than uploading to the asset list it just refreshes but without the uploaded pdf. I've tried adding a pdf via the assets area as well and it's the same thing, once I click submit the page refreshes, but the pdf isn't added to the assets list.

Here's some of the diagnostics. The size of file I'm uploading is 1.9mb

GD: Yes

ImageMagick: No

PHP max upload size: 512M

PHP max form post size: 512M

PHP memory limit: 256M

Total max uploadable file size: 256M

Resource folder writeable: Yes

Session timeout: 24 minutes

Native JSON: Yes

Filter functions: Yes

Transliteration functions: Yes

No it's not uploading at all.

That's it working now again. The tech support I spoke to said fileinfo was enabled on the server but when I contacted them today again they said it wasn't enabled, now it's switched on and now it's working. Sorry about that.