Email address for the new owners?

Graham · Apr 5th 2021

Has anyone found an email address that works (and you get a reply) from the new owners?

I've tried hello@grabaperch.com (twice) and marketing@perchrunway.com over the past 2 weeks - and still don't have a reply.

I'm trying to get a license transferred away from my Perch account to someone else.

Thanks, Graham

Clive Walker · Apr 5th 2021

This one was posted in the original new owners thread directors@perchrunway.com

Graham · Apr 6th 2021

Quote from Clive Walker

This one was posted in the original new owners thread directors@perchrunway.com

Thanks - giving that one a try now.

Graham · Apr 8th 2021

Still no reply. Its like dropping emails into a black hole.

Clive Walker · Apr 8th 2021

Not sure if rachelandrew or drewm might be able to help? Can you reach out to them on Twitter?

JayW · Apr 9th 2021

Maybe your email went to their spam folder for hello@grabaperch.com

They should be using a support ticket form that appears for logged in users in the account section, rather than relying on a publicly known and likely highly spammed email. Whoever is checking that in-box will have a challenging task picking out the legit emails.

Clive Walker · Apr 14th 2021

Hi Graham, there is a new member of the Core Team on here now theodoraMoo and I'm copying her in on this.

theodoraMoo · Apr 14th 2021

Hi all and nice to meet you. Let me introduce myself I am Theodora head of the development team.

I am very happy to see you all here.

I am trying to push the things to help you all.

Graham I am in the process resolve your issue. I know that it takes time and apologies for that, from my part I am pushing things to assist each and every one of you.