I have had to switch from Perch to CubeCart!
Ah that's a shame. Well I hope the project went well otherwise.
Though, since you addressed me by name I'd like to mention that I'm disappointed you have labelled this as "lack of support" because:
- Drew tried to help you and there was some back and forth correspondence between you two
- You had some further questions and I answered them
- You mentioned the cart ID keeps increasing, I explained why this may happen and tried to help you confirm whether this was indeed the reason
- You again mentioned the cart ID keeps increasing instead of working with me to try to work out the cause
Communication is a two-way street. Good support relies on good communication. I tried to confirm whether you had a problem with PHP sessions:
So this sounds like the PHP session expires prematurely and a new session is started, hence Perch Shop creating a new instance of the cart when you reload the page.
Do you keep getting different values when you refresh the page?
I'm not putting all the blame on you and I understand your frustration a little bit. I could have re-asked the question, but I'm not obligated to do so. I'm just another member of this community. No one pays me to help other Perch developers. I took the time to explain what could be the cause of your issue and tried to work with you to confirm the cause, but you frankly didn't adequately address that.
I can't speak of how first-party support works, but you got some from Drew in a section of the forum that is clearly labelled "Help - Customer to Customer". I hope drewm and rachelandrew explain the type of first-party support the customers are entitled to. Hopefully that would help manage everyone's expectations.