Settings > Email page blank. Emails not working but can't test

richythomas · Feb 27th 2020

Having problems sending emails from Perch.

Went to the email settings to check and I get a blank page. (See screenshot)

The Perch from email is set to: stmarysrc@blaenau-gwent.gov.uk which is a schools email that's probs got all sorts of email filtering going on.. so thought that may be the issue so changes to my server email that I know works for other sites but still nothing.

Have attached diagnostics report

Any ideas?

PHP

Perch: 3.1.5
Production mode: Production (100)
Installed apps: content (3.1.5), assets (3.1.5), categories (3.1.5), perch_forms (1.12)
DB driver: PDO
DB tables: perch3_categories (0), perch3_category_counts (0), perch3_category_sets (0), perch3_content_index (1916), perch3_content_items (506), perch3_content_regions (52), perch3_forms (1), perch3_forms_responses (1), perch3_menu_items (9), perch3_navigation (0), perch3_navigation_pages (0), perch3_page_templates (2), perch3_pages (25), perch3_resource_log (417), perch3_resource_tags (0), perch3_resources (105), perch3_resources_to_tags (0), perch3_settings (24), perch3_user_passwords (0), perch3_user_privileges (35), perch3_user_role_privileges (2), perch3_user_roles (2), perch3_users (2)
Users: 2
App runtimes:
<?php
$apps_list = [
'perch_forms',
];
Editor plug-ins:
H1: 6810333bc1bffe753611b09f86db289c
L1: abe37ebaf578e8d7abb87c5a5a69c108
F1: 3b606135b33e6a102526838f4152a807
headerColour: #2b3686
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
installedAt: 3.1.5
update_3.1.5: done
latest_version:
on_sale_version:
headerScheme: dark
dashboard: 1
sidebar_back_link: 1
keyboardShortcuts: 1
content_skip_region_list: 1
hide_pwd_reset: 0
content_hideNonEditableRegions: 0
content_frontend_edit: 0
assets_restrict_buckets: 0
logoPath: /cms/resources/mstile-150x150.png
perch_gallery_bucket_mode: single
perch_gallery_bucket: default
perch_gallery_basicUpload: 0
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: stmarysr3_admin
PERCH_DB_SERVER: 10.169.0.221
PERCH_DB_DATABASE: stmarysr3_cms
PERCH_DB_PREFIX: perch3_
PERCH_TZ: UTC
PERCH_EMAIL_FROM: stmarysrc@blaenau-gwent.gov.uk
PERCH_EMAIL_FROM_NAME: St Marys RC School Brynmawr
PERCH_LOGINPATH: /cms
PERCH_PATH: /var/sites/s/stmarysrcbrynmawr.co.uk/public_html/cms
PERCH_CORE: /var/sites/s/stmarysrcbrynmawr.co.uk/public_html/cms/core
PERCH_RESFILEPATH: /var/sites/s/stmarysrcbrynmawr.co.uk/public_html/cms/resources
PERCH_RESPATH: /cms/resources
PERCH_HTML5: 1
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_ASSET_VERSION: 6738d5d5f5664f7c5e34
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /var/sites/s/stmarysrcbrynmawr.co.uk/public_html/cms/templates
PERCH_TEMPLATE_FILTERS:
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_XHTML_MARKUP:
PERCH_RWD: 1
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_DEFAULT_BUCKET: default
PERCH_TRANSLATION_ASSIST:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_PRIV_ASSIST:
PERCH_CUSTOM_EDITOR_CONFIGS:
PERCH_ENABLE_EXIF: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown
Hosting settings
PHP: 5.6.37
Zend: 2.6.0
OS: Linux
SAPI: cgi-fcgi
Safe mode: not detected
MySQL client: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $
MySQL server: 5.5.5-10.2.22-MariaDB-log
Free disk space: 18.60 TB
Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, hash, fileinfo, filter, ftp, gettext, gmp, SPL, iconv, session, intl, json, mbstring, mcrypt, mssql, standard, mysqlnd, pcntl, mysqli, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, readline, Reflection, imap, shmop, SimpleXML, snmp, soap, sockets, exif, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, memcached, memcache, geoip, imagick, mysql, gd, ldap, mhash, ionCube Loader, Zend Guard Loader
GD: Yes
ImageMagick: Yes
PHP max upload size: 100M
PHP max form post size: 100M
PHP memory limit: 128M
Total max uploadable file size: 100M
Resource folder writeable: Yes
Session timeout: 240 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
DOCUMENT_ROOT: /var/sites/w/www.stmarysrcbrynmawr.co.uk/public_html
GATEWAY_INTERFACE: CGI/1.1
HTTPS: On
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
HTTP_ACCEPT_ENCODING: gzip, deflate, br
HTTP_ACCEPT_LANGUAGE: en-US,en;q=0.9
HTTP_CACHE_CONTROL: max-age=0
HTTP_COOKIE: cmsa=1; _ga=GA1.3.1070765797.1582756937; _gid=GA1.3.1858878854.1582756937; PHPSESSID=e5360f3b1d19e40bd26fbda60cbc3a36; _gat_gtag_UA_159180543_1=1
HTTP_HOST: www.stmarysrcbrynmawr.co.uk
HTTP_REFERER: https://www.stmarysrcbrynmawr.co.uk/cms/core/settings/diagnostics/
HTTP_SEC_FETCH_MODE: navigate
HTTP_SEC_FETCH_SITE: same-origin
HTTP_SEC_FETCH_USER: ?1
HTTP_SURROGATE_CAPABILITY: lin-10-170-0-154.gridhost.co.uk="Surrogate/1.0 ESI/1.0"
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.130 Safari/537.36
HTTP_X_FORWARDED_FOR: 94.15.209.254
HTTP_X_FORWARDED_PROTO: https
HTTP_X_HTTPS: On
HTTP_X_PORT: 443
PATH: /bin
QUERY_STRING: extended
REDIRECT_STATUS: 200
REMOTE_ADDR: 94.15.209.254
REMOTE_PORT: 36490
REQUEST_METHOD: GET
REQUEST_URI: /cms/core/settings/diagnostics/?extended
SCRIPT_FILENAME: /var/sites/w/www.stmarysrcbrynmawr.co.uk/public_html/cms/core/settings/diagnostics/index.php
SCRIPT_NAME: /cms/core/settings/diagnostics/index.php
SERVER_ADDR: 10.170.0.154
SERVER_ADMIN: webmaster@gridhost.co.uk
SERVER_NAME: www.stmarysrcbrynmawr.co.uk
SERVER_PORT: 443
SERVER_PROTOCOL: HTTP/1.1
SERVER_SOFTWARE: Apache
UNIQUE_ID: XlhUKwqqAJoAAEW7lR8AAABb
PHP_SELF: /cms/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1582847019.19
REQUEST_TIME: 1582847019
argc: 1

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JordinB · Feb 28th 2020

Fist turn debug on to see if there are any errors output in the debug footer

ellimondo · Feb 28th 2020

Hi

Which mail service is this going through? Don't share your password obvs(!), but perhaps share your email config settings. So many ISPs are getting pretty harsh on allowing relay and form sending and they all tend to have their own quirks.

JordinB · Feb 28th 2020

ellimondo - true but that won’t cause the setting page in Perch to crap out

ellimondo · Feb 28th 2020

Not true JordinB. I was getting the same result from a fasthosts account last week. White screen. No feedback or error message.

JordinB · Feb 29th 2020

Really? You got a white setting screen before running the email test? I could see it maybe after submitting the form but before I’d be really surprised

ellimondo · Mar 2nd 2020

Sorry, thought they meant after submitting. My mistake, apologies.

JordinB · Mar 2nd 2020

In any case the first step is to turn on Perch Debug