Invalid Licence

leeje · Jan 15th 2020

I've recently moved one of my licences to a new domain due to rebranding. I've updated the account settings but when I've tried to install I keep getting a validation error at login. Tried installing version 2 and 3 of perch.

Is this validation cached anywhere and how do I reset it? Help!

hus_hmd · Jan 16th 2020

What does the error message say?

leeje · Jan 17th 2020

Sorry, your license key isn't valid for this domain.

Log into your Perch account and add the following as your live or testing domain: www.xxxxxxxx.co.uk

Domain added ok and in correct format

hus_hmd · Jan 17th 2020

This often happens when using old versions of Perch with PHP 7: https://grabaperch.com/blog/ar…-perch-installs-and-php-7

What version of Perch/PHP are you using?

leeje · Jan 17th 2020

We're on a later version of 5

leeje · Jan 19th 2020

Am I able to obtain a revised licence key? Need this resolves so I can pass content access to my marketing team. Installation should’ve been a 5 min job

hus_hmd · Jan 21st 2020

If it is a license issue, drewm or rachelandrew should be able to help.

Quote from leeje

We're on a later version of 5

PHP 5.x is no longer supported. Most web hosts will force you to upgrade to PHP 7. You can check the currently supported PHP versions here: https://www.php.net/supported-versions.php

drewm Jan 15th 2020