Emails not being received from Members app

climber47 · Feb 11th 2020

I have the Members app installed, but some email addresses are not receiving emails such as the "new member" email and the "reset password" email. I cannot seem to work out why. The test email option in perch settings comes up as sent, but it is never received.

I have sent myself an email, and the email address it is sent from is in the contact list of the target email, but the email is still nowhere to be seen.

Does anyone know why this is happening and have a fix for this?

hus_hmd · Feb 16th 2020

Hi,

Are you sending emails via SMTP? If not, you can modify your email configurations to send emails via a SMTP to ensure deliverability.

You can also send emails via a third-party service like SendGrid, but you'll need to install an add-on like JordinB 's Cognetif ApiMail.

drewm Feb 14th 2020