Yesterday our customer has reported receiving emails for orders from Perch Shop.
They only use Stripe for payment processing.
The payment was not taken, the order does not show in the admin area yet the emails were sent out.
Whereabouts could I begin to look to see what the issue could be?
(Unfortunately the client dispatched the orders without payment)
Check your Shop email settings. There is a field labelled "Send for status". The "created" status does not mean the order has been paid for. Make sure it is set to the "paid" status.
The order is accessible if the ID is changed in the url when looking at a normal order, is there anyway perch shop can show payment failed orders in the order view?
We have since changed the send trigger to be order paid. Thanks.
I see from the debug not all order statuses are shown:
o.orderStatus IN ('paid', 'processing', 'cancelled', 'dispatched', 'returned', 'partial_refund', 'refunded')
Is there anywhere we can ask it to show payment failed as well?