Assets empty?

iamkeir · Apr 15th 2019

Hey folks - recently a client using Perch has said all their assets in the admin UI have disappeared. Weirdly, they are still on the server - just not showing up in the admin UI. They are no longer listed in the database table either. Two questions:

1) Any idea what might cause this?

2) What is best way to get them 'back in'?

Thanks in advance - Perch debug info below.

PHP

Perch: 3.1.4
Production mode: Production (100)
Installed apps: content (3.1.4), assets (3.1.4), categories (3.1.4)
DB driver: PDO
DB tables: perch2_blog_authors (2), perch2_blog_categories (3), perch2_blog_comments (0), perch2_blog_posts (0), perch2_blog_posts_to_categories (0), perch2_blog_posts_to_tags (4), perch2_blog_tags (4), perch2_categories (0), perch2_category_counts (0), perch2_category_sets (0), perch2_content_index (4154), perch2_content_items (980), perch2_content_regions (175), perch2_forms (0), perch2_forms_responses (0), perch2_menu_items (8), perch2_navigation (0), perch2_navigation_pages (0), perch2_page_templates (5), perch2_pages (26), perch2_resource_log (4), perch2_resource_tags (0), perch2_resources (2), perch2_resources_to_tags (0), perch2_settings (16), perch2_user_passwords (0), perch2_user_privileges (33), perch2_user_role_privileges (23), perch2_user_roles (3), perch2_users (3)
Users: 3
App runtimes:
<?php
$apps_list = [
];
?>
Editor plug-ins: ckeditor
H1: a4a3ef3499e3cce5d6a0f3d2617c368a
L1: 9c9a106e8a5a38cc984308e32f62ee78
F1: 3b606135b33e6a102526838f4152a807
headerColour: #ffffff
content_singlePageEdit: 1
helpURL:
siteURL: /
hideBranding: 1
content_collapseList: 1
lang: en-gb
latest_version:
headerScheme: light
dashboard: 1
content_hideNonEditableRegions: 0
logoPath: /admin/resources/1351182905_logo-barnes.png
update_3.1.3: done
on_sale_version:
update_3.1.4: done
PERCH_DEVELOPMENT: 10
PERCH_STAGING: 50
PERCH_PRODUCTION: 100
PERCH_DB_USERNAME: barneswill316256
PERCH_DB_SERVER: sql5c30a.carrierzone.com
PERCH_DB_DATABASE: phpmy1_barneswilliams_co_uk
PERCH_DB_PREFIX: perch2_
PERCH_EMAIL_FROM: sales@barneswilliams.co.uk
PERCH_EMAIL_FROM_NAME: Barnes Williams
PERCH_LOGINPATH: /admin
PERCH_PATH: /services/webpages/b/a/barneswilliams.co.uk/public/admin
PERCH_CORE: /services/webpages/b/a/barneswilliams.co.uk/public/admin/core
PERCH_RESFILEPATH: /services/webpages/b/a/barneswilliams.co.uk/public/admin/resources
PERCH_RESPATH: /admin/resources
PERCH_HTML5: 1
PERCH_EDITORIMAGE_MAXWIDTH: 640
PERCH_EDITORIMAGE_MAXHEIGHT: 480
PERCH_RUNWAY:
PERCH_ERROR_MODE: DIE
PERCH_DATE_LONG: %d %B %Y
PERCH_DATE_SHORT: %d %b %Y
PERCH_TIME_SHORT: %H:%M
PERCH_TIME_LONG: %H:%M:%S
PERCH_RUNWAY_ROUTED:
PERCH_STRONG_PASSWORDS:
PERCH_ASSET_VERSION: 6738d5d5f5664f7c5e34
PERCH_DEBUG:
PERCH_PREVIEW_ARG: preview
PERCH_TEMPLATE_PATH: /services/webpages/b/a/barneswilliams.co.uk/public/admin/templates
PERCH_TEMPLATE_FILTERS:
PERCH_DEFAULT_DOC: index.php
PERCH_DEFAULT_EXT: .php
PERCH_PRODUCTION_MODE: 100
PERCH_XHTML_MARKUP:
PERCH_RWD: 1
PERCH_HTML_ENTITIES:
PERCH_SSL:
PERCH_STRIPSLASHES:
PERCH_PROGRESSIVE_FLUSH: 1
PERCH_PARANOID:
PERCH_FORCE_SECURE_COOKIES:
PERCH_DEFAULT_BUCKET: default
PERCH_TRANSLATION_ASSIST:
PERCH_PASSWORD_MIN_LENGTH: 6
PERCH_MAX_FAILED_LOGINS: 10
PERCH_AUTH_LOCKOUT_DURATION: 1 HOUR
PERCH_VERIFY_UPLOADS:
PERCH_PRIV_ASSIST:
PERCH_CUSTOM_EDITOR_CONFIGS:
PERCH_ENABLE_EXIF: 1
PERCH_AUTH_PLUGIN:
PERCH_DB_CHARSET: utf8
PERCH_DB_PORT:
PERCH_DB_SOCKET:
PERCH_APPS_EDITOR_PLUGIN: markitup
PERCH_APPS_EDITOR_MARKUP_LANGUAGE: markdown
Hosting settings
PHP: 7.1.22
Zend: 3.1.0
OS: Linux
SAPI: apache2handler
Safe mode: not detected
MySQL client: 5.1.73
MySQL server: 5.7.25-log
Free disk space: 0.00 B
Extensions: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, dba, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, intl, json, mbstring, mcrypt, mysqli, standard, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, Reflection, imap, siteguard, soap, exif, tokenizer, xml, xmlrpc, zip, apache2handler, bcmath, pgsql, pdo_pgsql, dom, wddx, xmlreader, xmlwriter, xsl, SimpleXML, Zend OPcache
GD: Yes
ImageMagick: No
PHP max upload size: 256M
PHP max form post size: 256M
PHP memory limit: 256M
Total max uploadable file size: 256M
Resource folder writeable: Yes
Session timeout: 24 minutes
Native JSON: Yes
Filter functions: Yes
Transliteration functions: Yes
SCRIPT_URL: /admin/core/settings/diagnostics/
SCRIPT_URI: http://barneswilliams.co.uk/admin/core/settings/diagnostics/
DOCUMENT_ROOT: /services/webpages/b/a/barneswilliams.co.uk/public
SERVER_DOMAIN: barneswilliams.co.uk
GDFONTPATH: /services/share/fonts
no-gzip: 1
HTTP_HOST: barneswilliams.co.uk
HTTP_UPGRADE_INSECURE_REQUESTS: 1
HTTP_DNT: 1
HTTP_USER_AGENT: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
HTTP_ACCEPT: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3
HTTP_REFERER: http://barneswilliams.co.uk/admin/core/settings/diagnostics/
HTTP_ACCEPT_ENCODING: gzip, deflate
HTTP_ACCEPT_LANGUAGE: en,en-GB;q=0.9,en-US;q=0.8,fr;q=0.7
HTTP_COOKIE: __utma=38801584.1291789182.1555328683.1555328683.1555328683.1; __utmc=38801584; __utmz=38801584.1555328683.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none); cmsa=1; PHPSESSID=903bf865a025667f140a84090546d0b8
HTTP_CONNECTION: keep-alive
PATH: /sbin:/usr/sbin:/bin:/usr/bin
SERVER_SOFTWARE: Apache
SERVER_NAME: barneswilliams.co.uk
SERVER_ADDR: 209.235.144.9
SERVER_PORT: 80
REMOTE_HOST: mail.autocar-quotes.com
REMOTE_ADDR: 66.85.131.89
REQUEST_SCHEME: http
CONTEXT_DOCUMENT_ROOT: /services/webpages/b/a/barneswilliams.co.uk/public
SERVER_ADMIN: or webmaster
SCRIPT_FILENAME: /services/webpages/b/a/barneswilliams.co.uk/public/admin/core/settings/diagnostics/index.php
REMOTE_PORT: 58098
GATEWAY_INTERFACE: CGI/1.1
SERVER_PROTOCOL: HTTP/1.1
REQUEST_METHOD: GET
QUERY_STRING: extended
REQUEST_URI: /admin/core/settings/diagnostics/?extended
SCRIPT_NAME: /admin/core/settings/diagnostics/index.php
PHP_SELF: /admin/core/settings/diagnostics/index.php
REQUEST_TIME_FLOAT: 1555333165.96
REQUEST_TIME: 1555333165
argc: 1

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