Transferring from different owner AND upgrading from V2 to V3.2

Pete · May 13th 2021

I have a client who purchased a V2 license with a developer only to wait in vain for the site to be developed. I've now taken over and have been watching and waiting for news like everyone else.

My question is, does anyone know if I can transfer the license to my account from the other developer (who didn't get the project live at any point), AND upgrade to V3.2?

With all the uncertainty with Perch at the moment, it's not easy to recommend they purchase a new license.....so just seeing where we stand.

I did email Perch directly but they haven't replied...

Thanks in advance....

Clive Walker · May 14th 2021

Perch 2 to 3 was a free upgrade. As far as I know, the new owners are honouring all existing licences so this should still be the case.

However, you will need to get the new owners to transfer the license.

George G · May 14th 2021

Hi Pete

All licence transfers will be honoured and if you drop me an email at directors@perchrunway.com I will ensure this is actioned. I've looked back for your previous email but can't see where it landed.

Thanks

George

Pete · May 14th 2021

Clive Walker thanks Clive

George G thanks for the reply George. I will forward the email to you.

Gareth S · May 14th 2021

Hi Pete

Just to update you, we've received your email and the transfer and update subsequently will not be a problem. It's currently with our technical team and as soon as I have a further update we'll let you know.

Thanks,

Gareth

Pete · May 20th 2021

Thanks Gareth S

I look forward to receiving some news. I appreciate there is a lot going on and this is a small issue; but I'm wondering when I might get an update? I fear small issues get pushed to the bottom of the queue and would think this was relatively straight forward to deal with. I can contact the currently license owner directly if that would speed things up?

Many thanks

Pete

Gareth S · May 25th 2021

Hi Pete

Apologies for the delay in response, I'm not aware of a further update as yet but I'll chase this now for you.

Kind regards,

Gareth

Pete · Jun 8th 2021

Gareth S

It's been two weeks since your last response and I've not yet heard anything. I think that means literally nobody is looking into this, right?

My question is this. Are you going to look into it or not? There is no point saying you will, if you won't. I can't wait forever with this so please just give me an answer so I can move forward with or without Perch.

Cheers

Gareth S · Jun 8th 2021

Hi Pete

This should have gone to the technical team after my previous response, I'll chase this up for you now.

Kind regards,

Gareth

Gareth S · Jun 9th 2021

Hi Pete

Could I just confirm that the email you want the licence moving to is the one you contacted the directors email with?

Pete · Jun 10th 2021

Gareth S good morning,

Yes please, that's the email linked to my account with you.

Thanks

Gareth S · Jun 10th 2021

Hi Pete

The licence has now been transferred to that email.

Kind regards,

Gareth

Pete · Jun 10th 2021

Excellent news Gareth S thanks for dealing with that.

Gareth S · Jun 10th 2021

Not a problem, thanks for your patience!

George G May 14th 2021