Logging Out Issues

  • I've been having a couple of customers having issues with getting kicked out of the CMS when they are making changes. It seems to be a time issue because if you make changes fast it works, but after a couple of minutes if you go to save a change it redirects you back to the Perch CMS login page. They are the only user signed in so it doesn't seem to be related to having multiple users being signed in at the same time. Their web host is Media Temple.

    • Perch: 3.2, PHP: 7.3.11, MySQL: 5.5.62, with PDO
    • Server OS: Linux, cgi-fcgi
    • Installed apps: content (3.2), assets (3.2), categories (3.2), perch_forms (1.12), perch_members (1.6.4)

    Any ideas on how to fix this?

  • Gareth S

    Approved the thread.
  • I have seen this before on MediaTemple and GoDaddy servers (MT are part of GD). I don't have a solution I'm afraid and I think it's hosting related. Possibly a security measure that MT have in place. You need to go back to them but they weren't helpful in my case.

    My solution would be to set-up a copy of the site on another host. If no problems, you know it's hosting-related. Then, I would move hosts.