Payed for Perch Runway but not got a licence
- dj_lee
- Thread is marked as Resolved.
-
-
Go here and log in to your account:
https://account.perchcms.com/licenses/runway
License keys will be listed on the page.
-
I've purchased licences before with no problem, this time however Perch have taken my money but the licence keys are not listed on the page you suggested. Is there any way to contact them other than this Forum?
-
The Perch team have not responded on this forum for a couple of months. I don't know why.
You should email directors@perchrunway.com in the first instance. If no reply, the company that own Perch are Gahn Capital gahncapital.com/portfolio/ and there are contact details on their site. I know someone else who did this and was able to contact them that way. -
-
I've purchased licences before with no problem, this time however Perch have taken my money but the licence keys are not listed on the page you suggested. Is there any way to contact them other than this Forum?
Did you get an email confirmation on the day you purchased? I don't see how they took your money if the transaction didn't process, and you didn't get an email.
If you bought the license on the perch website, it says on the cart page...
"If you have any questions or concerns email us on hello@grabaperch.com."
So I guess try your luck with that email!
-
Managed to get this sorted thanks everyone for the suggestions, I've purchased again and have received a licence key.