Constant logging out

  • Hi-
    I've recently noticed an issue with one of my Perch sites where I am constantly being logged out of Perch. I go into the back end, make a change, get logged out. Log back in, navigate to another page, and I'm logged out. There doesn't seem to be any pattern to why I'm getting kicked out. All my users are experience something similar. Any suggestions?

  • We haven't purposefully changed anything in the hosting environment, but it's using a shared hosting with Network Solutions so they may have. Looks like it is running 3.14 so I could update and see if that helps. I'll see if I can get access to the server error logs.

  • I had the same problem with a site on Network Solutions in fact. My gut feeling is that it is a NS problem because the site worked on other environments flawlessly. We were not able to track down the problem and NS didn't seem to be very helpful.

    Good luck with getting error logs because that was a problem on the site I worked on. They didn't appear to be generated in the location that was indicated by the control panel.

    Let me know if you find an answer.

  • :( I was worried this would be the problem. I have had multiple issues using Perch on NS and they've never been helpful. Luckily, I've been able to move all our other sites over to a different hosting provider. THis one is 'stuck' there because the client prepaid for 5 years and the project manager doesn't want to switch. I'll let you know.